FAQS
1. What do I need to provide for the tech pack?
Simply provide a high-resolution logo file and the desired placement for printing. We will create a mockup based on your requirements.
2. What is the minimum order quantity (MOQ)?
We support orders starting from one piece, with free shipping on each item, ideal for small-batch or single-piece customization.
3. How is shipping calculated?
All orders include free shipping, with air freight for fast delivery.
4. What is the production timeline?
In-stock products are ready in 7 days; custom orders typically take 1 to 4 weeks.
5. Do you have a return/exchange policy?
Since the products are customized, we do not offer returns or exchanges. Please confirm the design and product details before placing an order.
6. What brand templates do you offer?
All templates displayed on our website are available. If you have a specific style in mind, we can source and replicate it for you.
7. How do I start a custom order?
Provide your design needs and logo, and we will confirm the details and create a mockup for your approval.
8. Do you support different styles of customization?
Yes, we offer various styles, including T-shirts, hoodies, jackets, and more.
9. What payment methods do you accept?
We accept credit cards, PayPal, and bank transfers.
10. How do you ensure product quality?
We use high-quality fabrics and conduct strict quality checks for every product.
11. Can you provide rush production?
We offer expedited services to ensure fast production and timely delivery.
12. Do you only offer printing services?
We offer all types of production techniques, including embroidery, woven labels, and more. For further details, feel free to contact us.